DALLAS, Oct. 12, 2020 /PRNewswire/ — Southwest Airlines Co. (NYSE: LUV) is working with the Stanford University School of Medicine to review the carrier’s multi-layered approach to supporting the well-being of Customers and Employees during the ongoing COVID-19 pandemic. The Southwest Promise encompasses the changes the airline has made to its around-the-clock operations, cleaning procedures, and physical-distancing measures, and representatives from Stanford Medicine will now offer medical advice and protocol recommendations to guide the airline’s ongoing and future efforts during the pandemic.
As part of the collaboration, Southwest will have access to an advisory council comprised of Stanford Medicine’s physician-scientists with knowledge and expertise in infectious diseases, prevention and testing protocols, and the latest medical research about COVID-19. This advisory council will provide insights to support Southwest’s commitment to keeping Safety as an uncompromising priority.
“We look forward to working with Stanford Medicine as we continue utilizing a science-based approach to develop and bolster our operational policies and practices during the ongoing pandemic,” said Gary Kelly, Southwest’s Chairman of the Board and Chief Executive Officer. “This collaboration adds to our advisory partners and brings a team of physician-scientists into our ongoing discussions and will infuse the latest medical research and public health recommendations into our mission of supporting the well-being of our Customers and Employees.”
“Stanford Medicine is advising organizations and companies like Southwest as they evaluate their practices during the ongoing pandemic,” said Lloyd Minor, MD, Dean of the Stanford School of Medicine. “We look forward to providing our insights to the airline.”
The Southwest Promise: A Multi-Layered Approach to Cleaning and Comfort
Stanford Medicine will serve as a trusted advisor, in addition to Southwest’s current relationship with UT Southwestern Medical Center, to review elements of The Southwest Promise, which are implemented to create a comfortable travel experience and support the well-being of Employees and Customers. The commitment to cleaning and distancing measures encompasses the following elements:
Prior to Travel:
Face Coverings Required: All Southwest Customers and Employees over the age of two are required to wear a covering over their mouth and nose throughout the travel journey. If a Customer does not have a face covering, Southwest will have face masks available at the airport and onboard its aircraft.
Customer Health Declaration: Customers are required to acknowledge an awareness of the carrier’s face covering policy and confirm they do not have symptoms of COVID-19 and have not been diagnosed with, or exposed to, COVID-19 in the 14 days prior to travel. They also are required to confirm they do not have a fever when they travel. The declaration appears during the online check-in process via the Southwest app, Southwest.com, the carrier’s mobile website, SWABIZ.com, and airport kiosks.
At the Airports:
Airport Cleaning: Southwest is cleaning ticket counters, gates, kiosks, and baggage claim areas multiple times a day. Additionally, the airline is utilizing electrostatic sprayers to apply a disinfectant to airport areas at least once per week.
Physical Distancing in Airports: Southwest is boarding